YOU WILL RECEIVE AN EMAIL WITH TRACKING ONCE YOUR ORDER HAS SHIPPED.ORDERS ARE SHIPPED CHRONOLOGICALLY BASED ON ORDER NUMBER AND AVAILABLE INVENTORY.
PLEASE REFER TO ITEM DESCRIPTION FOR ESTIMATED SHIP DATE.
MADE IN USA ITEMS GENERALLY SHIP WITHIN TWO WEEKS. SOME SPECIALTY ITEMS MAY TAKE UP TO EIGHT WEEKS TO SHIP.
WE CURRENTLY SHIP WORLDWIDE USING US POSTAL SERVICE.
RETURNSReturns and exchanges can be handled through our partner Loop Returns through the portal available here:
WHAT IS MY ORDER ETA?
Your order estimated time of arrival is loosely based on the timeline set in the items description. For orders with more than one item or speciality items, your order may be delayed six to eight weeks. Rest assured, as soon as your order is ready to go out, our shipping team in Walnut, California will package and ship your order.
If you have waited longer than eight weeks, please contact our support team and request an Order Refresh. This will recreate your order giving it a new order number and place it at the top of our queue.
If you choose to no longer wait for your order to ship, we're more than happy to cancel your order. Please contact our support team before requesting a chargeback with your bank or creating a claim with PayPal.
MY TRACKING SAYS DELIVERED BUT I DIDN'T RECEIVE MY PACKAGE
If your tracking information page says Delivered but you didn't receive your package, try checking first with your neighbors, family and housemates, and postman immediately. A majority of the time it has been received by someone in your area.
If you stll cannot find the package, please fill out a Missing Mail request with USPS using the link below:
If USPS deems your package officially lost and they are unable to provide you with some sort for of credit for your lost package, please contact our support team with proof of the package being declared as officially lost.
Without package insurance, there is little we can do to handle lost packages as sometimes there are claims of lost packages when the package is actually received correctly.
If you would like to protect your package from being lost, please choose a shipping option at checkout with insurance. We can also provide additional insurance for your package for a fee if you would like. Contact our support team for more information.
MY ORDER HASN'T SHIPPED YET AND I WOULD LIKE TO CANCEL
No problem. We're happy to offer cancellations with full refunds for orders that haven't shipped. Please contact our support team before requesting a chargeback with your bank or creating a claim with PayPal.
I NEED TO CHANGE MY SHIPPING ADDRESS
Our support team is able to change the recipient address at any time up until your order has been shipped. Please reach out to us as soon as you know so we can prevent any mix ups or failed deliveries.
CAN I COMBINE MY ORDERS
We can combine any orders from the same person until either one has been sent out, and will provide a refund on shipping costs if applicable. Keep in mind this can extended waiting periods if an item in either order is out of stock.
HOW DO I WASH MY ITEMS
All screenprinted items and knitted sweaters should be washed inside out with cold water. We recommend washing specialty items such as hats and neckties by hand with cold wash. Garments will last the longest if hung to dry or on low heat.
WILL A DISCONTINUED ITEM RETURN
We're always workshopping products and at the moment we don't have any immediate plans for removed products to return, but that doesn't mean they're gone forever.